FREQUENTLY ASKED QUESTIONS

Here you can find the questions which we are frequently asked. If you require any further information, please don’t hesitate to contact us.

Why do you only supply kiln dried logs?

We only sell kiln dried hardwood logs because they are more efficient and cleaner to burn than seasoned logs – FACT. You would have to burn far more seasoned logs to achieve the same heat output as kiln dried logs. Kiln dried logs burn hotter and cleaner than seasoned logs resulting in less deposits being released into your chimney and reducing stove glass blackening. If you are using an open fire, kiln dried wood also produces much less spitting and sizzling.

How long are your logs?

All of our logs are cut to a maximum of 25cm (+/- 10%) making them ideal for use in small and large stoves.

How long will it take for my logs to be delivered?

Within our 25 mile delivery zone we deliver with our own vehicle our Barrow Bags, bulk bags and Crates. Nationwide deliveries of our Crates will usually take place within 3 working days of your order being received by our partner distribution company Stillers. We offer free delivery to most parts of the UK, please see our delivery page for more details. If you have any specific questions regarding delivery please do not hesitate to contact a member of the team.

How are my logs delivered?

Local deliveries (within a 25 mile radius of Northallerton, North Yorkshire) are made by the Yorkshire Firewood delivery team. Bulk bags and Crates are lifted from the vehicle by crane and placed as close to your property as possible. National deliveries are made by a vehicle with a tail lift and then moved using a pump truck. Please note that pump trucks do not travel over soft ground or gravel. Please also let us know if there are any specific delivery restrictions that would impact on the delivery of your logs e.g gravel drive way, bus lanes with timed restrictions.

Are your logs hardwood or softwood?

We only sell kiln dried hardwood logs. Hardwood is denser than softwood. The wood we supply is Ash and Birch.

** Denser wood tends to burn for a longer period of time, meaning fewer ‘top ups’ are required to keep a log stove burning for a given length of time. If you buy wood by volume, you will receive more kilowatt hours (kWh) of heat from a cubic meter (m3) of hardwood than softwood (at the same moisture content)

** Information provided by the Forestry Commission Biomass Energy Centre

Logs should be stored in a well ventilated dry area that is protected from the weather.

How should I store my firewood?

Logs should be stored in a well ventilated dry area that is protected from the weather. When storing your logs, make sure they are kept off the floor to allow air to circulate and avoid the logs becoming damp underneath. If you buy a Yorkshire Firewood crate, we would recommend that you store your logs in the crate. You can safely store your logs in your garage.

The other option would be to store your logs in a purpose built log store. Yorkshire Firewood sell log stores in a variety of sizes and are able to offer a bespoke log store build service. Please contact the Yorkshire Firewood team for more information.

How do I know how dry my logs are?

Yorkshire Firewood only supply kiln dried logs with a moisture reading of less than 20%. In most cases our logs have a moisture reading between 10% & 15%. If we deliver your logs ourselves we will use a moisture meter and show you readings from a random sample of logs. We also sell moisture meters these can be found on the order page. If you order one it will be dispatched with your delivery.

Are kiln dried logs the same as seasoned logs?

This is the question we are asked the most!

Despite what anyone tells you, seasoned logs are NOT the same as kiln dried logs. Seasoned logs are split and then air dried over a number of months. Kiln dried logs are dried in a kiln usually over a period of 7-days at temperatures of around 180 ⁰F . This means kiln dried logs can be safely stored in your garage for example, rather than leaving them outside.
To achieve the same moisture content of kiln dried logs, seasoned logs would need to be dried for at least 1 summer and in most cases 2 – 3.

Major UK stove manufacturers such as Chesneys, Chilli Penguin, Town and Country and Woodwarm recommend that customers use logs in their appliances that have a moisture content of less than 20%.

The main difference however is the heat output (calorific value) that is achieved by a kiln dried log verses that of a seasoned log. In general you will need to burn 3x the amount of seasoned wood to achieve the same heat output of kiln dried logs. Because kiln dried logs burn cleaner and hotter than seasoned wood, gases that cause creosote and tar build up are burnt off reducing the risk of damage to your chimney or liner and greatly reduces the blackening of your stove glass.

How much does one of your bulk bags weigh?

Because wood contains water, log suppliers are not permitted by UK law to sell wood based on weight, instead logs are sold by volume.

How do I know if I have a multi fuel stove and what can I use?

This is another question that we are frequently asked especially by customers who inherit a stove when they purchase a new home!

In a nutshell, if your stove has a metal grate and ash pan at the base of the stove, you have a multi-fuel stove. If your stove has a flat base you own a wood only burning stove. A multi-fuel stove gives you the option to burn not only wood but also smokeless fuels.

If you have a multi-fuel stove we would recommend you DO NOT burn wood and smokeless fuel at the same time. Doing so can cause serious damage to your stove, flue, glass and could invalidate your product guarantee.